Shipping Policy

Shipping Policy:

We will process your order within 48 hours of receiving it. If the product is in stock, we will ship it immediately. If the product is sold out, you can continue to place your order on the website or contact us. We will arrange production immediately after receiving your order request. The production cycle for all products is 7 days. Our shipping time is 14 days. If there are any special circumstances, we will notify you promptly.

Shipping Fee Policy:

For orders over $420, we will provide free standard shipping services. If the order amount does not meet this standard, we will charge based on distance, item weight, or logistics company quotation. If you need expedited shipping, you can pay for it yourself. We will arrange shipping within three working days after receiving your order.

If the product is in stock, we will ship it directly. If it is a customized product, we will ship it after the production is completed, with a production cycle of 7 days. We offer air, sea, and land transportation, and we will choose the most cost-effective transportation method based on your order and shipping address.

Packaging and Parcel Protection:

Our packaging uses cardboard boxes and wooden boards to ensure that the products are not damaged during transportation. We will do our utmost to ensure that you receive the products in perfect condition.

Tracking and Notification:

Once your order is shipped, we will provide a package tracking number so that you can track the location of your package at any time. We will also send you notifications on the progress of your package to ensure that you are aware of the shipping progress. If your package is delayed or there are other abnormal circumstances, we will notify you promptly and provide you with corresponding solutions.

Return Policy:

We attach great importance to your shopping experience. If you are not satisfied with your order, please contact us immediately. We provide return, exchange, and refund services.

Quality Issues or Damages:

If you receive a product with quality issues or damage during delivery, please contact our customer service email (aisenautoparts@gmail.com) within 7 working days of receiving the product. We will handle the return and refund within 7 working days after receiving the returned product.

Please note that the returned product must be unused, intact, and in its original packaging. We recommend that you choose UPS or FedEx logistics companies and pay for the shipping yourself. If your return meets our return and refund requirements, we will refund the shipping fee you paid and the amount you spent when purchasing the product.

To ensure your interests, we recommend that you immediately check whether the product has any quality issues or damage upon receiving the package. If there is any damage, you can take photos or videos as evidence and contact our customer service within 7 working days of receiving the product to apply for a return and refund.

User Personal Reasons:

If you are not satisfied with your order due to personal reasons, such as not liking the color of the product or ordering the wrong product model, etc., you need to bear the cost of return and exchange shipping, and the returned product must be unused, intact, and in its original packaging.

In addition, we do not accept returns of customized products or returns due to product damage caused by installation issues.

Return Process:

Before returning the product, please contact us through our customer service email, and we will assist you in handling the return and provide detailed return guidance. After confirming the return, you need to return the goods to us. During the return process, please ensure that the goods are intact and use protective packaging to avoid any damage during the return process.

After we receive the returned product, we will immediately conduct an inspection and handle the refund within 7 working days after the inspection.